Privacy Policy
Last updated: May 23, 2026.
Scope
This Privacy Policy explains how China Helpdesk and China Travel Helpdesk collect, use, disclose, and otherwise process personal information in connection with chinahelpdesk.com, our own emails, forms, messages, and the products or services we provide through those channels.
Information you provide
If you submit a form, order a review, request support, join a mailing list, answer a survey, send feedback, or contact us by email, chat, or another channel, we receive the information you choose to provide. This may include your name, email address, WhatsApp contact, country or region, preferred language, travel route, destinations, travel dates, travel purpose, booking context, app or account status, order details, customer-support history, and the questions or files you choose to send.
Travel details
For travel-planning and itinerary-review services, we may ask for practical trip details such as your route, dates, transport plans, hotel context, payment or app friction, and booking dependencies. We do not normally need passport copies, visa copies, full identity documents, or full payment card details. Please do not send those materials unless the specific service clearly requires them and we have agreed on the process first.
Medical visit information
For medical-visit logistics or translation-related requests, we may receive appointment context, hospital preferences, travel dates, escort needs, translation needs, and other information needed to organize travel logistics. We are not a medical provider and do not require medical records, diagnoses, test results, prescriptions, imaging, insurance records, or other health information unless the specific service you request necessarily requires handling those materials, such as translation support. Where sensitive information is required, we will ask for your explicit consent where applicable.
Sensitive information
We do not intentionally collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or information about sexual orientation. Please do not send, upload, or provide sensitive information unless the service you request requires it and we have agreed to receive it.
Automatically collected information
Hosting, security, analytics, and anti-abuse tools may process technical information such as IP address, browser type, device information, pages viewed, timestamps, referrer information, and security signals. Forms may use Cloudflare Turnstile or similar security checks to reduce spam and abuse. If Google Analytics is enabled, it loads only after you allow analytics in the consent prompt and is used for aggregate site measurement.
Payment processing
If we offer paid services, payment may be handled directly by a third-party payment provider such as Stripe through a hosted checkout or payment page. We do not receive or store full payment card numbers. We may receive payment status, amount, currency, customer name, email address, receipt details, refund status, dispute information, and other order information needed to reconcile the order, provide the service, prevent fraud, and handle support.
Information from third parties
We may receive information from third parties where relevant to the services, including affiliates, technology vendors, third-party sign-in or communication platforms, business information vendors, payment providers, and other service providers. Where applicable law requires consent before those parties provide information to us, we expect them to obtain that consent.
How we use information
We use personal information to provide, manage, maintain, support, and improve our services; respond to requests; prepare itinerary reviews or travel-planning replies; process and administer orders; verify free-review or credit eligibility; send service notices; create aggregated or de-identified information; protect the site from abuse; comply with applicable laws and legal processes; establish, exercise, or defend legal rights; and fulfill the purposes described when the information is collected.
Marketing communications
We may use your contact information to send newsletters, product updates, offers, surveys, or other marketing communications only where we have an appropriate basis to do so, including consent where required. Email-note requests and newsletter signups on this site may be handled directly by China Helpdesk and may also be managed through providers such as Beehiiv. You can opt out by using the method provided in the message or by emailing us.
How we share information
We may share personal information only as needed for the purposes described in this Policy, including with technology providers, hosting and security vendors, payment providers, email and communication providers such as Beehiiv or Resend, analytics providers where enabled, affiliates that help provide or manage services, professional advisers, public authorities where legally required, and third parties when you ask us to share information with them.
Third-party links and services
Our website may link to third-party websites, tools, payment pages, maps, booking platforms, messaging apps, social platforms, or other external services. When you click a third-party link or use a third-party service, that service may collect and process information under its own privacy policy. We do not control third-party privacy practices, terms, cookies, or security measures.
Legal and business transfers
We may disclose information where required by law, regulation, court order, or lawful request by public authorities; to protect our rights, interests, property, users, or third parties; to protect the vital interests of an individual; or in connection with a sale, transfer, merger, bankruptcy, restructuring, or other reorganization of our business.
No sale of personal information
We do not sell your personal information.
Minors
The website and services are not intended for or directed to persons under the age of 16. We do not knowingly collect information from minors or knowingly allow minors to use the services. If we discover that we have collected information from a minor, we will delete it. Contact us if you believe we may have information about a minor.
International data transfers
We use service providers that may process information in countries different from your country of residence. For example, Cloudflare, Inc. provides network security and content delivery services, and data processed through its network may be transferred to and stored in the United States or other locations according to its service architecture. We take steps intended to keep those transfers consistent with applicable data protection laws.
Retention
We retain personal information for as long as reasonably needed to fulfill the purposes described in this Policy, provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and support security or business continuity. Backups may be retained longer than the original data.
Security
We use reasonable administrative, technical, and organizational measures intended to help protect information from accidental loss and unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on applicable law, you may have rights to access, correct, update, delete, object to, restrict, or withdraw consent for certain processing of your personal information, and you may have the right to lodge a complaint with a data protection authority. Where permitted by law, we may take reasonable steps to verify your identity and request before responding.
Changes to this Policy
We may update this Policy from time to time. We will post changes on this page and update the revision date. If changes are significant, we may provide a more explicit notice, including by email where appropriate.
Contact
For privacy questions, email admin@chinahelpdesk.com.